FAQS & resources

  • What is Covered

    Nagonic Design Ltd warrants this product, including cables and attachments, to be free from defects in workmanship and materials, under normal use and conditions for a period of one year from the date of purchase.

     

    This warranty does not include

    1. Normal wear and tear.

    1. Any condition resulting from incorrect assembly or inadequate maintenance or care

    1. Damage resulting from misuse, abuse, negligence, accidents or shipping damage

    1. Damage caused by the owner modifying, attempting to fix, or otherwise altering the product

    1. Dissatisfaction due to buyer’s remorse

     

    How Long Does this Coverage Last

    This warranty lasts for one year from the date of original purchase of this product

    Who is covered

    This limited warranty covers only the original purchaser of the product. The limited warranty is not transferable to subsequent owners or purchasers of this product

     

    Claim Procedures

    1. Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 30 calendar days after the merchandise is received

    1. Pictures are required to claim defective merchandise, along with a copy of the original invoice

    1. If the claim is justified, the item or part will be repaired or replaced. It is our policy to repair whenever possible.

     

    What Nagonic Design will do

    1. Repair the item

    1. Replace the item if it can not be repaired within a reasonable amount of time

    1. Issue a refund for the item.

     

    What Nagonic Design will Not Do under this Limited Warranty

    This limited warranty does not assume the risk of loss or damage during shipment to Nagonic. This limited warranty will not insure the product during its shipment to Nagonic

     

    No Other Express Warranty Applies

    This warranty is the sole and exclusive warranty. No employee, agent, dealer or other person is authorised to alter this warranty or make any other warranty on behalf of Nagonic Design Ltd.

     

    Limitation on Liability

    Nagonic Design Ltd shall not be responsible for any incidental or consequential damages as a result of using this product.

  • Once you receive your AFERIY portable power station, you can go to the AFERIY website ( https://uk.aferiy.com/pages/product-registration) to register your product for instant technical and warranty support. Registering product and customer information will extend the warranty period from 2 years to 5 to 7 years.

    Some products have a different warranty period than the normal warranty period. See each product page for details.

  • Click here to download.

    Instructions for the Bluetooth App used to setup & monitor the MPPT charge controller on the Nagonic 270W Folding Solar Panel.

  • Click here to download.

    20 page booklet, written by Nagonic, explaining all the elements of a portable off-grid system with technical examples. Written in an easy to follow style.

  • Download here for the 20A Charge Controller user instructions. This controller has been specifically chosen for use with the 100W Solar Cross Portable Panel if you want to charge a leisure battery.

  • Download here the latest user instructions for the 100W Solar Cross panel.